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FAQ’s (Frequently Asked Questions)
1. How can I place an order?
Orders may be placed on-line at taylorpaigepapers.com, using our on-line ordering system. It’s easy, convenient and fast. Orders can also be placed via phone at 678-445-0154 or via fax at 770-591-0274, Monday thru Friday from 9:00am to 5:00pm eastern standard time.
2. How do I place an order online?
You may place an order at any time day or night through our site. From the Home Page, there are three ways to shop on our site:
Shop by using QuickSearch. This is where you can search by entering search words, such as sailboats, or product number, or theme, such as Halloween, Graduation, etc.
Shop by Brand – This is where you can see a list of all manufacturers we currently have represented on our site. Select a manufacturer and then a category for the product you are looking for such as ‘Children’s Birthdays’
Shop by Category – This is where you can select by our list of categories and sub-categories to find just the right item for your event. We currently list all categories on the left side of the Home page. Once you select a main category you will then see that categories page with a listing of all appropriate sub-categories. Select your sub-category and begin viewing products.
4. What are Calling Cards?
Calling cards were traditionally used to leave messages for friends, long before the time of answering machines. In today's world, they are a stylish way of making your mark as a gift enclosure.
5. Are Envelopes included?
Envelopes usually come with cards at no extra cost, but there are a few types of cards that do not come with envelopes. Some examples include reception cards that are part of a wedding invitation suite, postcards and recipe cards. Gift enclosures and calling cards vary, some manufacturers provide envelopes and some do not. Often envelopes are offered at a small cost if not included by the manufacturer.
6. What is a font?
Font is a technical term meaning type of lettering style. The typestyle you choose can say a lot about your mood or tone for the correspondence. Some fonts convey a feeling of fun and are perfect for birth announcements or children's stationery. Other fonts are more serious or romantic and might be better suited for corporate cards or wedding invitations. TaylorPaige offers a wide selection of font styles from which to choose.
7. What is paper weight?
In linens, you look for thread count, and in stationery, you look for paper weight and fiber content. For running off documents in your office, 20 to 40 lb. paper is standard. However, fine stationery requires a heavy feel and is usually printed on 80 to 100 lb. stock. In addition, papers come in a variety of fibers, most typically cotton, linen or wood based pulp. Cotton and linen papers tend to be the finest and most expensive. Digital photo cards are most often printed on 110 lb to 130 lb heavy cardstock. Most all of the other products offered thru TaylorPaige are printed on 80 to 100lb stock.
TaylorPaige categorizes paper weight as Light, Medium or Heavy. Light papers are equivalent to less than 80lb, medium papers are 80 to 100lb, and heavy papers are equivalent to greater than 100lb stock.
8. Why do ship times vary on products?
Because TaylorPaige products are made by fine stationery designers across the country, the number of days that you will await your delivery varies. The estimate we include here refers to the number of business days between when your order is received by us and when we ship it. However, keep in mind that shipping itself takes some time, so order early to avoid getting caught in a bind.
9. What is Vellum?
Vellum paper is frosted and translucent. It is often layered over cards to add an extra touch of luxury. Due to the nature of vellum, printing is only available in black ink.
10. What is a proof?
If you want to see exactly how your text will be printed you should order an e-mail proof. E-mail proof is an option available during product personalization. The first email proof is provided to you free, there may be a cost for subsequent proofs. Select you product and complete all personalization and order information. A proof – displaying your wording and the font style & color you’ve selected will be sent via e-mail to you within 24-48 hours. Once we receive approval from you in a return e-mail, we will complete processing of your order.
Note: Please allow extra processing time when ordering a proof as this time is addition to the regular print and ship times.
11. Can I return my order?
All invitations and custom-printed stationery products are non-returnable due to their personal nature. If the order you receive is defective in some way do to an error on our part, we will reprint your order at no charge. If the error is on your part, we will work with you to reprint the order at a discount and on a rush basis if possible. TaylorPaige cannot be responsible for spelling, grammatical or wording errors. Designers will make final decisions on spacing and layout of the text you have supplied using font style, font color and alignment options you have selected. If you wish to know exactly how your text will layout on the product you’ve selected, we recommend ordering a proof.
We stand behind all our products (as do our vendors who supply us!) and expect you'll be extremely satisfied with your purchase. If you're not, please call us and we will work with you to try to make things right!
12. Where can I indicate special instructions about my order?
If you want to add some specific instructions or provide more detail about your order, use the "Special Instructions" box on the personalization or check out pages. If you want your name in a larger or different font, envelopes shipped ahead, or any other option that you don’t see offered, simply make your request in this space. Always feel free to email customerservice@taylorpaigepapers.com with any questions or special requests regarding your order. If possible, please include your order confirmation number and the item number of the product that you are working on. When making special requests, please provide a day-time number where our customer service representatives can reach you in the event there are questions or comments regarding your request.
13. What if I need to make a change after I’ve placed my order?
Please contact us immediately and we will try to make your change. If your order has already gone to print, there may be a charge for reprinting or revising your order.
14. What form of payment do you accept?
We accept Visa, MasterCard, and American Express, using industry standard encryption to ensure the security of your transaction. Please see our Privacy Policy for additional details. If you would prefer to pay by phone, please call us at (678) 445-0154 between the hours of 9:00am and 5:00pm EST Monday through Friday.
15. Is there sales tax?
We are required by law to collect 6% sales tax on all orders shipping in the state of Georgia. The tax is calculated automatically and you can review it on the Billing page before you enter your credit card information.
16. What is the difference between Printing Time and Delivery Time?
Print time, or turnaround time, is the time it takes the printers to print your order and prepare it for shipment. Delivery time is the total of printing time PLUS shipping time. The turnaround time varies by manufacturer, but you can see it on the products page under ‘Availability’ for every item on our site. Then, depending on how you choose to have your order shipped, next day, two day, three day or standard ground, you can easily calculate when your order will arrive.
PLEASE NOTE: Selecting Two Day shipping does not mean you’ll receive your order in two days. It means you’ll receive your order in two days PLUS the amount of time it takes the manufacturer to print your particular selection.
Rush Service. Many of our products are available on a rush basis, for a fee. If you need your order in a rush, please select this option on the product page, or put your request in the Special Instructions box on the personalization or check-out pages. We’ll let you know if we can meet your deadline and what the additional charge will be.
17. Can my envelopes be pre-shipped?
Yes. We can pre-ship envelopes for $9.95. To pre-order your envelopes, select “Pre-Ship Envelopes” on the product page. Continue placing your order and indicate if envelopes should be shipped to a different address in the ‘Special Instructions’ box.
If you are expecting a baby and want to pre-order envelopes you should select your product and choose ‘pre-ship envelopes’ on the product page. In the ‘Special Instructions’ box indicate that your announcement cards should be held until the big event. We will pre-ship your envelopes and then hold your order until you call or e-mail us with the printing information. Your credit card will be charged at the time of order.
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